Finance - Frequently Asked Questions

1. Why do I receive two bills for water?
   
   The two bills you receive are different. One bill is from your water company. This is for the culinary water you bring into your home. The other bill is from us, Snyderville Basin Water Reclamation District. This is for the water you put out of your home (i.e. flushes, bath, laundry, etc.) It does not include irrigation water.
   
   
2. How can I contact my water company?
   
   There are several different water companies within the Park City area. For contact information click here
   
   
3. I have a second home or a condo I rent out which is empty a lot of the time. Do I still have to pay the wastewater bill or is there a special rate for an empty residence?
   
   If your water company can verify that the water is shut off and there is no usage, we will credit your account for the period of time the water is turned off. This must be verified by your water company to us directly. Many times this is not cost effective, as your water company may charge a disconnect and reconnect fee.
   
   
4. I have renters at this property and they should be paying the bill.
   
   As a courtesy to our customers, we will bill renters when an authorization form is filled out and signed by the property owner, giving us permission to bill the renter. It is the owner's responsibility to bring the account current if the renter does not pay. This form is available by calling our office or following this link property owner authorization form.
   
   
5. Can I pay my bill on-line or with a credit card?
   
   The District has partnered with an on-line bill payment service. You can make a one-time payment, pay your bill in monthly installments, or set up your account to be paid in full on the due date. Click here on-line bill payment service to be directed to this service.
   
   
6. How can I report a mailing address change?
   
   You can e-mail (Lori), call our office, or make the change on your billing stub when sending in your payment.
   
   
7. I am moving and need to give you may new address for a final bill.
   
   Your wastewater collection account stays with the property and is a part of closing title when the property is sold. If you are using a Park City title company, they will collect for the final bill and inform us of the new property owner. If you are moving from one home in Park City to another, your account number will change.
   
   
8. Why did I get a service charge?
   
   I paid my bill. Payments are posted on the date they are received, not the postmark date. Bills are mailed the first week of each month and are due the last day of the month. Service charges are calculated monthly on past due amounts. Try sending your payments a few days earlier to assure it is received on time, or consider using our Direct Pay Program or on-line bill payment service.
   
   
9. How is my bill calculated?
   
   Wastewater user fees consist of a combination of a service charge and a volume charge. The service charge is a base fee that all users pay, regardless of the amount of water used. The volume charge is based on the average water used during the months of November through April. See our rate resolution for a more detailed description of our fees.
   
   
10. Why do you use winter months to calculate user fees?
    
    Treatment plants are sized for peak months. Because of the nature of a ski resort town, water that is discharged into the collection system during the winter months is higher than in the summer. Summer water readings also include irrigation water that we do not treat. Our treatment plants need to be designed to handle all wastewater flow that is generated from homes and businesses during the winter months.
    
    

Frequently Asked Questions: Miscellaneous

1. Do you collect the garbage?
   
   No. Garbage is collected by Allied Waste Services. They can be contacted at (801) 972-4234. This billing is included on your annual tax statement and paid with property taxes. For further information call Summit County Public Works at (435) 615-3970.
   
   
2. How can I contact my water company?
   
   There are several different water companies within the Park City area. For contact information click here.